What is online review management and how can I proactively request, review and manage customer reviews?
One of the more difficult tasks for any business owners is trying to increase the number of positive online reviews, more specifically 5 STAR Reviews on the top three online review platforms; Google, Facebook and Yelp.
In order to establish and maintain a positive online reputation, business owners and organizations must have a strategy in place to request, manage, engage and optimize their online reviews. You cannot afford to leave your reputation to chance. Negative online reviews can be extremely damaging to your businesses and the effects can be immediate, revistating and long-term.
The infographic below walks you through the online review process, from requesting online reviews from clients, customers and patients to filtering negative reviews to developing a long-term strategy to build awareness and trust in your brand, products and services.